Refund policy
At SAUNARAI, we are committed to providing you with high-quality sauna hats and exceptional customer service. If you are not completely satisfied with your purchase, we're here to help.
1. Returns
- Eligibility: You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Proof of Purchase: Please include a receipt or proof of purchase with your return.
- Non-returnable Items: Certain types of items cannot be returned, such as custom-made products or gift cards.
2. Refunds
- Inspection: Once we receive your returned item, we will inspect it and notify you of the status of your refund.
- Approval: If your return is approved, we will initiate a refund to your original method of payment.
- Processing Time: If approved, you’ll be automatically refunded on your original payment method within 10 business days.
3. Exchanges
- Damaged or Defective Items: We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at saunaraiaustralia@gmail.com
4. Shipping
- Return Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Shipping to Us: To start a return, you can contact us at saunaraiaustralia@gmail.com and we can then provide you with the return shipping address.
5. Contact Us
If you have any questions on how to return your item to us, please contact us at saunaraiaustralia@gmail.com