Shipping policy

At SAUNARAI, we strive to deliver your sauna hats promptly and efficiently. Please review our shipping policy for important information about shipping times and procedures.

1. Order Processing Time

  • Made to Order: All our sauna hats are made upon order to ensure the highest quality and customization. The production & Processing time for each hat is approximately 12 business days.

2. Shipping Duration

  • Total Shipping Duration: The total shipping duration includes both the production time and the transit time. Once your sauna hat is crafted, it will be shipped to you based on the shipping method you selected at checkout. 
    • Example: If the production time is 12 business days and the transit time is 10 business days, the total shipping duration will be approximately 22 business days.

3. Shipping Methods and Costs

We are pleased to offer free shipping on all orders in Australian and New Zealand.

  • Standard Shipping: Typically takes 5-10 business days after the production time.
  • Express Shipping: Typically takes 2-5 business days after the production time.

Please note that delivery times are estimates and may vary based on your location and the shipping carrier.

4. Tracking Your Order

  • Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track the status of your shipment through the carriers website.

5. International Shipping

  • We offer international shipping to many countries. Please note that international shipping times and rates vary based on the destination and customs processes.
  • Please note that International orders (including New Zealand) may be subject to customs inspections and import duties and taxes unique to your country. 

6. Shipping Address Changes

  • If you need to change the shipping address for your order, please contact us as soon as possible at saunaraiaustralia@gmail.com. We will do our best to accommodate your request, but we cannot guarantee changes once the order has been shipped.

7. Damaged or Lost Packages

  • Saunarai is not responsible for packages that are lost or damaged during transit. If your package arrives damaged, please contact the shipping carrier to file a claim. We will assist you in the process as much as possible.

8. Returns and Exchanges

  • Please refer to our Refund Policy for more information on how to return or exchange an item.

9. Shipping Delays

  • While we strive to meet our estimated delivery times, please be aware that unforeseen circumstances such as weather conditions, shipping carrier delays, or customs processing may affect the delivery schedule.

10. Contact Us

If you have any questions or need assistance with your order, please contact us at saunaraiaustralia@gmail.com